MeDeLu Holiday Homes — Booking Terms & Guest Rental Agreement

1. Booking and confirmation

A booking is confirmed only when MeDeLu has issued written confirmation and the required payment has been received.

The lead guest must be at least 18 years old and is responsible for all guests staying at the property. Only guests named in the booking confirmation may stay overnight. You must provide accurate guest information when requested.

Each property’s advertised capacity is the maximum number of permitted overnight guests. Parties, events, commercial activity, or additional visitors are not permitted without MeDeLu’s prior written approval.

2. Price and payments

The total booking price, including cleaning fees, taxes, any optional services, and the payment schedule, will be shown before the booking is confirmed.

• The booking deposit is 25% of the total booking price and is due at the time of booking.
• The remaining 75% is due no later than 14 days before arrival.
• The security deposit is between €300 and €500, depending on the property. The exact amount is stated in the booking confirmation.
• The security deposit must be paid by bank transfer no later than 14 days before arrival or, where MeDeLu has confirmed this in writing, in cash at check-in.

If a required payment is not received by the deadline, MeDeLu may cancel the booking. Where reasonably possible, we will notify the guest in writing before cancellation.

3. Security deposit and damage

The security deposit is separate from the booking price. It may be used to cover damage, missing items, exceptional cleaning, lock replacement, unauthorised additional guests, unpaid charges, or breach of these Terms.

Any damage, fault, or issue must be reported to MeDeLu as soon as possible.

If the property inspection identifies no damage, unpaid charges, or other justified deductions, the security deposit will be returned in cash at check-out or by bank transfer no later than 2 days after check-out.

If additional time is needed to inspect the property or establish the final cost of damage, MeDeLu will inform the guest as soon as possible and return the unused balance of the security deposit once the necessary costs are known.

If the costs exceed the security deposit, the guest remains responsible for paying the outstanding balance.

4. Cancellation by you

All cancellations must be submitted to MeDeLu in writing.

• If cancellation takes place at least 14 days before arrival, 100% of the amount paid will be refunded.
• If cancellation takes place 7–13 days before arrival, 50% of the total booking price will be refunded.
• If cancellation takes place less than 7 days before arrival, if the guest does not arrive, or if the guest leaves early, no refund will be provided.

Refunds will be made to the original payment method no later than 2 days after MeDeLu has confirmed the cancellation in writing. We recommend travel insurance to cover illness, cancellations, disruption, or other unexpected events.

5. Changes or cancellation by MeDeLu

If the property becomes unavailable for reasons outside your control, we will first try to offer suitable alternative accommodation. If this is not possible, or if you reasonably decline the alternative, we will refund all payments received for the affected booking.

Except where required by law, MeDeLu is not responsible for indirect losses such as transport costs, loss of enjoyment, or alternative accommodation costs.

6. Check-in and check-out

Standard check-in begins at 16:00 and check-out is by 11:00, unless the booking confirmation states otherwise.

Early check-in and late check-out are subject to availability and require MeDeLu’s prior written confirmation. Additional charges may apply. Arrival instructions and key collection details will be sent before your stay.

If keys are lost, €250 will be deducted from the security deposit to cover lock replacement. The door-opening service fee is €100 between 07:00 and 20:00, and €200 outside those hours. Where necessary, locksmith call-out and lock-replacement costs may be charged if they exceed €250.

7. Guest registration

To comply with Spanish guest-registration requirements, you must provide the required identification details for all guests aged 14 and over before or upon arrival. Failure to provide legally required information may prevent check-in.

8. House rules

Guests must respect the property, neighbours, local community rules, and all safety instructions.

Unless the property listing states otherwise:

• Smoking and vaping are not permitted inside the property.
• Pets are allowed only with prior written approval.
• Noise must be kept to a reasonable level, especially during local quiet hours.
• Parties, events, and illegal activity are not permitted.
• The number of guests must not exceed the maximum occupancy.
• Guests must keep the property reasonably clean and secure during their stay.

A serious breach of these rules may result in the immediate termination of the stay without a refund, to the extent permitted by law.

9. Property condition, maintenance and complaints

Properties are cleaned and inspected before arrival. If you identify an issue, please notify us immediately so that we can investigate and, where possible, resolve it during the stay.

You must allow reasonable access for repairs, safety checks, maintenance, or emergencies. MeDeLu is not responsible for an issue that was not reported during the stay and could therefore not be addressed.

10. Utilities and amenities

For short stays, electricity, water, gas, and internet are included unless the property listing or booking confirmation states otherwise.

Internet, television, pools, lifts, air conditioning, and similar amenities may occasionally be interrupted due to maintenance, weather, supplier failure, or circumstances outside our reasonable control. We will make reasonable efforts to restore affected services, but a short interruption does not automatically give rise to a refund.

11. Liability

Nothing in these Terms excludes liability that cannot legally be excluded.

MeDeLu will provide the accommodation with reasonable care and skill. You are responsible for your personal belongings, your conduct and the conduct of your guests, and for any loss or damage caused by you or your guests.

12. Force majeure

MeDeLu is not liable for delay, cancellation, or disruption caused by events outside our reasonable control, including severe weather, wildfire, flood, government action, power or water outages, transport disruption, or public-health emergencies. We will inform you as soon as possible and seek a fair, practical solution.

13. Privacy

We process personal data in accordance with the MeDeLu Privacy Policy. Guest identification information may be collected where required by Spanish law.

14. Governing law and disputes

These Terms are governed by Spanish law. Any mandatory consumer-protection rights applicable to you remain unaffected.

If an issue arises, please contact us first at info@medeluhomes.com. If we cannot resolve it, any dispute will be handled by the court with jurisdiction under applicable law.

15. Contact

• For bookings and non-urgent support: info@medeluhomes.com
• For urgent issues during a stay: WhatsApp +372 5323 4112