MeDeLu Holiday Homes — Privacy Policy

1. Who is responsible for your data

The data controller is:

• Bathroom Experts SL
• Registration number: B22584205
• Registered address: Calle Flaubert, 5, Bl 1, 6 A, 29010 Málaga, Málaga, Spain
• Email: info@medeluhomes.com
• Urgent WhatsApp contact during a stay: +372 5323 4112

2. Personal data we collect

Depending on how you interact with us, we may collect:

• Name and contact details, including email address and telephone number.
• Booking and enquiry details, including travel dates, number of guests, property preferences, and messages sent to us.
• Guest identification details where required by Spanish law.
• Payment and refund information required to process a booking, security deposit, or refund.
• Technical information such as IP address, browser type, device information, and cookie data where applicable.
• Communications with us by email, contact form, WhatsApp, or other approved channels.

3. Why we use your data

We use personal data to:

• Respond to enquiries and provide customer support.
• Process and manage bookings, payments, deposits, refunds, and cancellations.
• Prepare for your stay and communicate arrival information.
• Comply with Spanish guest-registration, accounting, tax, and other legal obligations.
• Protect our guests, properties, website, and business from fraud, damage, misuse, or security incidents.
• Improve our website and services where permitted by law.
• Send marketing communications only where you have consented or where otherwise permitted by law.

4. Legal basis for processing

We process personal data only when we have a lawful basis to do so. This may include:

• Taking steps at your request before entering into a contract and performing our booking agreement with you.
• Complying with legal obligations, including guest-registration, tax, and accounting requirements.
• Our legitimate interests, such as operating our business, protecting our properties, preventing fraud, and improving our services, where these interests do not override your rights.
• Your consent, where consent is required, including for certain cookies or marketing communications.

5. Who we share data with

We may share personal data with trusted service providers where necessary to operate our services. These may include:

• Booking and property-management providers, including Hostaway where used for a booking.
• Email and contact-form service providers.
• Website hosting, maintenance, security, and analytics providers.
• Payment providers, banks, and refund-processing providers.
• Professional advisers, insurers, or authorities where required by law.
• Spanish public authorities where guest-registration or other legal obligations apply.

We only share data that is necessary for the relevant purpose and require service providers to protect it appropriately.

6. International transfers

Some service providers may process personal data outside the European Economic Area. Where this happens, we will use appropriate safeguards required by applicable data-protection law.

7. How long we keep your data

We keep personal data only for as long as necessary for the purpose for which it was collected, including legal, accounting, tax, dispute-resolution, and security requirements.

Booking and transaction information may be retained for the periods required by applicable law. Enquiry information is normally retained only for as long as needed to respond to and manage the enquiry, unless a booking or other legal requirement applies.

8. Your rights

Subject to applicable law, you have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where it is no longer necessary or where processing is unlawful.
• Request restriction of processing in certain circumstances.
• Object to processing based on legitimate interests.
• Request data portability where applicable.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with the Spanish Data Protection Agency or another relevant supervisory authority.

To exercise your rights, contact us at info@medeluhomes.com.

9. Cookies

Our website may use necessary cookies to operate correctly. If we use analytics, advertising, or other non-essential cookies, we will request consent where required and provide further information in our Cookie Policy.

10. Security

We use reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure. However, no internet-based system can be guaranteed completely secure.

11. Third-party links

Our website may contain links to third-party websites, including booking platforms and social-media services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, together with its last updated date.

13. Contact

For privacy questions or requests, contact:

• Bathroom Experts SL
• Email: info@medeluhomes.com
• Address: Calle Flaubert, 5, Bl 1, 6 A, 29010 Málaga, Málaga, Spain